Customer information

Terms of purchase

These terms explain the basic rules for purchases made through the Nada E-Bikes webshop. Please contact us before ordering if you need any additional information.

Seller and contact

Nada Group, Emerika Bluma 27, Sarajevo, Bosnia and Herzegovina. Contact: nada@nadagroup.ba, +387 60 340 59 03.

Products, prices and orders

• All prices are shown in convertible marks (KM). A sale price, where displayed, is valid for the stated period or while stocks last.
• An order is received after checkout has been completed successfully. Product availability and final order details may be confirmed with the customer.
• Photos are for illustration; minor differences in colour or equipment may occur between production batches.

Payment

Available payment methods are displayed during checkout. Card payments, when enabled, are processed securely by an authorised payment provider; Nada Group does not store full card details.

Delivery and collection

Delivery is available within Bosnia and Herzegovina. The cost and expected delivery time are displayed or confirmed before dispatch. Customers should inspect the shipment on receipt and immediately report visible damage to both the courier and the seller. Collection is available when offered during checkout.

Cancellation, returns and complaints

To request a cancellation, return or make a complaint, contact us by email or phone and provide your order number. Requests are handled in accordance with the applicable laws of Bosnia and Herzegovina. Products should be returned in a condition and packaging that allow safe inspection, unless the nature of the complaint requires otherwise.

Warranty and service

Warranty coverage depends on the product and is stated in its documentation or offer. The warranty does not exclude customer rights under applicable law. Service and support are available at our Sarajevo showroom.

Last updated: August 2026.