Data protection

Privacy policy

We use your data only where needed to process orders, communicate with you, maintain security and improve our service.

Who controls your data

The data controller is Nada Group, Emerika Bluma 27, Sarajevo, Bosnia and Herzegovina. For privacy questions, email nada@nadagroup.ba or call +387 60 340 59 03.

Data we collect

• contact details, delivery address and information required for invoicing;
• order, communication, complaint and service information;
• technical information such as IP address, device type, cookies and basic website usage data.

Why we process data

We process data to complete purchases and contracts, arrange delivery, provide customer support, meet legal obligations, prevent misuse and, where permitted or with consent, measure website performance and advertising.

Who may receive data

We may share only the necessary data with couriers, payment providers, accounting, hosting and technical partners. Partners use the data only for the agreed purpose and in line with their legal obligations.

Cookies, analytics and Meta tools

Essential cookies enable the basket and checkout. Analytics and marketing tools, including Meta Pixel and related technologies when active, are used in line with your cookie choices. You can change your settings or delete cookies in your browser.

Retention and security

We retain data only as long as necessary for the stated purposes and mandatory legal periods. We apply reasonable organisational and technical safeguards, although no internet system can be entirely risk-free.

Your rights

You may request access, correction, deletion or restriction of your data, object to processing, or withdraw consent where processing relies on consent. Send requests to nada@nadagroup.ba; we may ask you to verify your identity before acting.

Last updated: August 2026.